1. Who We Are
This website is operated by Rayner Teo, based in Singapore. The site introduces my personal brand, ventures, and public work, including Penguin Swim School, Wings Gold Club, and Rayner & Panita.
If you have questions about this policy or how your data is handled, contact us at hello@theraynerteo.com.
2. Scope of This Policy
This policy applies to personal data collected through theraynerteo.com and related contact channels referenced on the site, such as email and WhatsApp.
Each business venture may operate its own platforms, products, or services with separate privacy practices. When you leave this website or engage with a third-party service, that service's own privacy policy will apply.
3. Personal Data We Collect
We collect only the information needed to operate this website, respond to enquiries, and maintain security. Depending on how you interact with the site, this may include:
- Technical data such as IP address, browser type, device type, operating system, referring URL, pages viewed, and approximate access times.
- Cookie and similar technology data described in our Cookie Policy.
- Information you choose to provide when contacting us, such as your name, email address, phone number, organisation, and the content of your message.
- Communications metadata when you email us or message us through WhatsApp, including timestamps and contact details you supply.
We do not require you to create an account to browse this website, and we do not operate checkout, newsletter signup, or on-site contact forms at the time of this policy.
4. How We Use Personal Data
We use personal data for the following purposes:
- Operating, securing, and improving the website.
- Responding to enquiries about speaking, partnerships, media, or business opportunities.
- Understanding how visitors use the site so we can improve content and performance.
- Complying with legal obligations and protecting our rights, users, and systems.
We do not sell your personal data. We do not use your information for unrelated direct marketing unless you have given clear consent or applicable law permits it.
5. Legal Basis for Processing
Under Singapore's Personal Data Protection Act 2012 (PDPA), we rely on one or more of the following bases, depending on the situation:
- Consent, where you voluntarily provide information or accept non-essential cookies.
- Legitimate interests, such as operating a secure public website and responding to business enquiries, balanced against your privacy rights.
- Legal obligations, where retention or disclosure is required by law.
7. Data Retention
We retain personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.
- Server and security logs are typically retained for a limited operational period.
- Enquiry messages are retained for as long as needed to respond, manage the relationship, and maintain business records.
- Cookie-related data is retained according to the durations described in our Cookie Policy.
8. Security
We use reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Subject to applicable law, you may have the right to request access to, correction of, or withdrawal of consent for the personal data we hold about you. You may also request that we limit or stop certain processing where permitted by law.
To make a request, contact us at hello@theraynerteo.com. We may need to verify your identity before responding. We aim to respond within a reasonable timeframe and in accordance with applicable legal requirements.
10. International Transfers
Our website infrastructure and some service providers may process data outside Singapore. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place consistent with applicable data protection requirements.
11. Children's Privacy
This website is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will be revised when changes are made. Continued use of the website after an update constitutes acceptance of the revised policy, where permitted by law.
13. Contact
For privacy-related questions or requests, contact Rayner Teo at hello@theraynerteo.com.